We know how important it is for our customers to have their holiday properly organised, and therefore want to ensure the fun begins before you book. Selectcamp wants you to enjoy a relaxing and carefree holiday. Should you require assistance at anytime we operate a 7 day 24 hours a day Duty Office.
We recommend for a carefree holiday, all our customers must have a personal travel insurance policy.
Our customer’s judgements are of utmost importance to us, and therefore your suggestions are highly appreciated.
This is the reason we entrust the further handling of your holiday to:

Selectcamp UK
16 Kennedy Street
Manchester
M2 4BY

Tel 0161 241 7637
Email info@selectcamp.co.uk

For all bookings - please Click Here for Arrival and Departure instructions

We have detailed our most frequently asked questions in order to help you make your holiday choice. If you have any other questions please feel free to email them directly to us.

Question: How much booking deposit do I have to pay?

We require a booking deposit of £100.00 for each week booked (£150.00 for 9, 10, 11 and 12 nights).

Question: What is the €50 deposit?

Answer: When you arrive and are shown to your accommodation you will be asked to check the cleanliness and that all the self catering equipment is supplied. Once happy we then ask for a €50 cash deposit. This is held as a bond until your departure against any small breakages in the accommodation and so that you leave the accommodation clean and tidy as received. Our representatives will arrange a check out time with you the day before your departure. Please note that check outs must take place between 08:00 am and 10:00am on the day of departure, being either Tuesday, Thursday or Saturday (or on Camping Duinrell the arrival and departure days are Monday and Friday only). If you need to depart on a different day or before 08:00 please note that the €50.00 deposit is forfeited. Our campsite representatives are bound by the European working time directive and are unable to attend check outs outside our advertised periods.

Question: Is our holiday money protected?

Answer: Yes all monies paid to us are covered by the T.T.A (Travel Trust Association) all funds are placed in a Trust account administered by the TTA. Each Booking is protected by a fidelity policy to a minimum value of £11,500.00.

Question: Can I request a brochure?

Answer: No we do not print them. If you feel there is something not covered in the literature on our website please let us know. If you feel you would like to see specific images please let us know. The internet enables us to update, change and review our sales policy in an instant. A brochure is limited by timescales to accuracy and print costs as to what we can show you about our holidays. We do print some in resort literature which can be picked up from our receptions at any of our campsites.

Question: Can I book over the telephone?

Answer: Yes however telephone bookings carry an additional €30 charge. Our prices online are priced to be as low as is possible. Our internal staffing requirements are reduced by online bookings. Telephone bookings require us to employ more staff and incur additional expenditure hence the additional charge to the booking.

Question: Does your accommodation have decking?

Answer: All our Grand Comfort mobile homes have deckings (except Union Lido where they are not permitted). All other mobile homes need to be checked in the accommodation description on the campsite page. If they have decking it will say "wooden terrace". Lodgetents have a wooden decking. Chalet Tents do not have decking. Please check at the time of booking if you are not sure. We hold detailed information on each campsite and can give you an exact answer.

Question: Is your accommodation Air Conditioned?

Answer: All the Grand Comfort has air conditioning. Cottage Deluxe have Air conditioning where indicated on the campsite pages. Le Grand, Cottage Caravan and Chalet Tent do not have Air Conditioning.

Questions: Do you provide a BBQ?

Answer: Where we can but please check at the time of booking.

Question: What’s included in the price?

Answer: Our accommodations are equipped for 6 persons. All cooking utensils and crockery are provided. Exterior patio furniture including parasol, sunloungers and deckchairs are provided. A detailed inventory list is provided upon request.

Question: Can we hire Bed Linen & Towels?

Answer: Yes, bed linen and towel hire can be added at the time of booking. If you indicate in the booking process that you would like bed linen and towels then we calculate the amount by the number of people in your booking. Prices are as follows:

1 Double Bed Linen set £13.50

1 Single Bed Linen set £9.00

1 Towel Set (bath towel hand towel tea towel) £7.20

1 Travel Cot £1.35 per night

1 High Chair £1.35 per night

1 Baby Bath & Changing Mat £1.80 per night

An administration charge of £25.00 is applied if ‘hire items’ are added at a later stage after initial booking.

Please book at the time of booking !!

Question: Do you have Representatives on Site?

Answer: Yes we do.

Question: Do you have a children’s club?

Answer: We run our own clubs on the majority of our campsites. If we do not run our own club we make sure we only work with campsites that run their own clubs with a dedicated fully qualified Children's Representative. Most of our campsites run these clubs in July and August .Children's clubs are free of charge. Again we reiterate it's one of the reasons why we can sell the holiday at a better price.

1.Website Information Booking Terms & Conditions

All the information on our website has been given in good faith, however, since we include so much detail and as the website is continually updated there may be occasions when advertised facilities may be altered or withdrawn for reasons outside our control during your own particular holiday. For example, planned entertainment may be charged or cancelled, or during the low season the swimming pool may be closed. Further, the operation of certain amenities & facilities may be subject to local licensing laws or religious holidays, Maintenance and local energy conservation measures may mean the campsite limits certain facilities. Eg.water supplies, weather conditions can cause electricity failures. In such circumstances as described Selectcamp shall be under no liability for any loss or damage arising there from. The operation and supervision of the campsite, transport and other services is subject to local laws, regulations, standards and codes of practice of France, Italy, Spain, Croatia and Holland. The legal and safety requirements of in other European countries could be lower than that of the UK or Eire. You should note that the standards imposed are that of country where your holiday takes place and not UK or Eire. We must draw your attention to the fact that some parts of the campsites or resort may be in the process of development and building work but Selectcamp cannot accept any liability for any inconvenience, discomfort or annoyance which you may suffer from and building work being carried out, such work being beyond our control. We would also draw your attention to the fact that that certain facilities you may find that the management of the property utilised make a charge, for example, for the use of tennis courts, mini golf, equipment hire, sunbeds, etc. A charge is normally levied for baby sitting, children’s clubs etc. Where applicable.

2. Special Requests

Whilst we make every effort to adhere to any special requests no guarantee can be given. We may not be able to notify you before departure if we are unable to meet any special requests NB. Locations on Site and Pitches near or adjacent to each other are considered Special Request.

3.Campsite Rules

All customers will be expected to strictly adhere to campsite rules and regulations as laid down by the site management. A list of rules and regulations are available on site for customers. We do not set out these rules but we do contract emplacements on the basis that our customers will adhere to them. We cannot be held responsible in any way should customers expelled from the campsite for failing to adhere to these rules. If the campsite management fails to enforce their campsite regulations we cannot be held responsible for their failure to do so. Please note that the campsite will enforce that proper swimming attire are worn in their pools and not shorts/Bermudas or T-shirts. Use of Pools outside of opening times is strictly prohibited and customers should expect to expelled from the campsite in such circumstances. Disregarding the Quiet rules in an evening are deemed offensive to other holiday makers and will result in expulsion from the campsite. The campsite reserve the right to charge for any second vehicles or trailers which may have to be parked in the campsite car park. Motor homes are not permitted to be parked outside accommodation but parked in the campsite car park. Each holiday is sold on the basis of one car with each accommodation. Please note that our arrival and departure days are Tuesday, Thursday and Saturday only apart from Duinrell which is Monday and Friday only. There is a limited courier presence on any other days of the week. If you intend to arrive the day after your holiday commences our Representatives may only be available to show you into your accommodation between 09:00 – 10:00 & 17:00 -18:30. If you wish to depart before your departure day the €50 deposit will be forfeited.

4. Ferries and Flights

Select Camp does not provide any form of travel to any campsite and this is the responsibility of the customer to make their own travel arrangements. You will be bound by the terms and conditions of the relevant operator you book with. These conditions can also be found on the relevant operator’s website. We cannot accept any responsibility for delay in ferry or flight travel times to or from the UK, whether the delay or cancellation is caused by adverse weather conditions, re-scheduling of times by the transport operator/authorities and /or mechanical breakdown, strike or industrial action or otherwise. In the event of delay you must make your own arrangements for meals and accommodation if required. Selectcamp does not provide these for you.

5. Your Journey

It is your responsibility to allow sufficient time for journeys to the campsite, ferry ports and airports.Selectcamp will not make any refunds for unused accommodation or pre-booked travel in any circumstances. In circumstances of illness, breakdown, etc. your holiday insurance policy may provide cover if you fail to arrive at the campsite, ferry ports, airports on time and in the case of pre-booked travel it may sometimes be possible to obtain a refund of alternative transport from the operator though this is dependant on their terms and conditions.

6. Travel Documents & Travel Insurance

For British & Irish citizens a visa is not required to visit EU countries. All British citizens must posses a valid ten year passport including all children. Standard application time for a ten-year passport is one month however in the summer months the passport office experience heavy demand and delays may be possible. Please be certain to apply in time. Any passenger who is not a British citizen must check with the embassy of the country to be visited regarding possible Visa requirements. We advise where possible that customers use the safety deposit boxes on the campsite for items such as passports. We do not advise that items of high value be taken on a camping holiday; however, if valuables are taken please ensure they are correctly insured. You should also ensure that you are aware of any specific requirement relating to health and the country you are visiting. In the UK you should consult the Department of Health leaflet T1 (The travellers guide to health) available from Travel Agents or the department of Health. You should also check with your own Doctor before your departure as to whether any inoculations are considered available and necessary for your holiday. You should also contact the department of Health for Form E111 also available at Post Offices, which is an agreement within the European Union enabling you to claim back a percentage of medical fees. It is an express condition of accepting your booking that you ensure you have adequate Travel Insurance in place for your holiday.Selectcamp accept no responsibility if you choose to travel without insurance and you are faced withlocal charges accordingly.

7. If You Have a Problem

In the unlikely event of they’re being something not to your liking whilst you are on holiday that is in our direct control you must report it immediately. This will give our Selectcamp representative an opportunity to correct the matter so that it does not spoil your holiday. Your holiday enjoyment is our prime consideration. If the matter cannot be put right on the spot, detail of your complaint should be recorded on a Comment form available on request in resort. This should be signed by our representative once completed; you should keep a copy of the form, which together with an accompanying letter must be forwarded to our UK office address within 28 days of the completion of the holiday by recorded delivery. Emails are not acceptable. We will not accept liability in respect of claims outside this period. We will not consider ourselves to be liable on complaints not registered in resort and acknowledged in our procedures set out above. Please note that in any event any compensation payable for claims against Selectcamp other than compensation for personal injuries will not exceed two times the cost of the holiday. Disputes arising out of or in connection with this contract, which cannot be amicably settled, may if you so wish be referred to arbitration under a special scheme, which though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The scheme does not apply for claims over £1500 per person or £7500 per booking form or those, which are solely, or mainly in respect of physical injury or illness or the consequences of such injury or illness. The rules of the scheme provide that the applicant of arbitration must be made within nine months of the date of return of the holiday but in special circumstances it may still be offered outside this time period. If your holiday is arranged through an agent and not directly with us then all monies paid to the agent in anticipation of a contract with Selectcamp are held by him as your agent until the booking is accepted and there after as our agent. Under no circumstances will any agent of ours have authority to expressly or implied alter the terms of the contract unless that agent has written authority to do so.

8. Personal Insurance

We believe personal insurance is essential for a worry free holiday, so we insist all our customers are insured. We will request that you submit documentary evidence so that we have a record of your insurer with your booking details. It is your responsibility if taking alternative holiday insurance to ensure that the cover supplied is adequate. Please note that we recommend that you take out your travel insurance the day you confirm the booking to us so that you are fully insured for your holiday should you need to cancel the holiday due to illness.

9. Accommodation Deposits and Tourist Taxes

When you are shown into your accommodation with your Representative we ask you to inspect the accommodation. If you are unhappy with any aspects of the accommodation cleanliness or maintenance we ask you to bring it to the attention of our Representative. We will immediately try to rectify the situation. We will then ask you to sign an acceptance form and pay a 50 euro deposit in cash. Reciprocally, we would politely ask that the accommodation be returned to us at the end of your holiday in the same condition. Your deposit will be returned to you at the end of the holiday upon inspection of the accommodation. We do realise that you may not wish to do any cleaning prior to departure. We can arrange a contract clean for you. The cost of this will be taken from your €50 deposit. This service is subject to staff availability and workloads and should be requested at your time of arrival. You will be required to pay any tourist taxes due by local government upon arrival at the campsite. This is usually €0.60 per persons (over 12) per day for campsites in France only. Please note that when you depart the campsite our departure time is between 07:00 – 10:00am on the stated departure day in your booking. Any departures outside of these times forfeit the €50 deposit.

10. Our Responsibility

You will appreciate that there are many people and companies over whom Selectcamp have no control who are involved in the planning and provision of your holiday. Selectcamp has taken all reasonable steps to ensure that the suppliers of services provided are of an acceptable standard. As part of our policy of customer care Selectcamp will accept responsibility for the standard of service provided to you. We will accept responsibility for the proven negligent acts and/or omission of our employees and agents and our suppliers and sub-contractors, servants and/or agents whilst acting in the scope of the course of their employment in respect of claims arising as a result of death, bodily injury or illness to you or any member of your party. You should note: liability will only be accepted if you can prove that death, injury or illness was caused by negligence of Selectcamp, its servants, agents, suppliers, or contractors. No liability can be accepted for the negligent acts of sea carriers or airlines nor for any other aspect of the holiday where liability is governed by international convention and where liability may not be limited or excluded. Selectcamp relies on the terms and limitations contained in the Athens Convention or such other international conventions as may be appropriate. We cannot accept responsibly or liability or loss, damage, or expense resulting from war or terrorist activates threatened or actual, civil unrest, closure of ferry terminals, closure of airports, industrial action, threatened action, threatened or actual or any event outside our control where such events delay, extend or compel a change in holiday arrangement. We will not be liable for any damages for either death, injury or illness or for any breach of contract if the same is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care has been exercised or due to an event which even with all due care would not be foreseen or forestall.

11. If We Change Your Booking

As you will appreciate holiday arrangements are planned many months in advance and on rare occasions it may be necessary to make a modification to them and we reserve the right to make such changes at any time. In the majority of cases such changes will be minor but if they are of a more substantial nature we will do our best to advise you prior to your departure. If we are forced to make major changes notified before departure to your holiday we will pay you compensation in accordance with the table below. Such major changes being:

Change of scheduled ferry route

Change of Accommodation

If you choose to accept the changed arrangement or purchase another holiday from us we will pay you compensation on the scales shown below. If you choose not to accept the change to arrangements we will refund you all the monies paid to us. However, in no case will we pay compensation if the change is due to an event listed in paragraph 11.

Period of notification Given to you Compensation per booking % of basic holiday cost (excludes supplements and insurance premiums)

More than 56 days Nil

43-56 Days 10%

29-42 Days 15%

15-28 Days 20%

0-14 Days 25%

12. Force Majeure

Important-Compensation arrangements do not apply to, and we reserve the right to cancel your holiday in the event of changes caused by reasons of war, riots, civil strife, terrorist activities, industrial disputes, natural/nuclear disasters, fire, technical problems to transport, port closures, a adverse weather conditions and similar events beyond our control.

13. Holiday Prices

Our holiday prices are current on our website. Printed prices are for quidance only. Our prices are current at the time of booking only. Prices may be increased or reduced without notification

14. Payment of Deposit

We require a deposit of £100.00 for each week booked ( £150.00 for 9,10,11 and 12 night holidays). We will email to you your invoice on payment of a deposit. Your contract is with Selectcamp BV and operated by Vacanceselect UK Ltd acting as agents for Selectcamp BV. If the deposit is not received within the following seven days we reserve the right to treat the booking as cancelled by you and to apply cancellation charges as detailed in paragraph 15. There is not a contract t between us until payment of deposit is received and it acts as our acceptance of the booking in accordance with the contract outlined in these booking conditions, which is subject to English Law, and the exclusive jurisdiction of the English courts.

15. Payment of the Balance

Your balance due date is indicated at the bottom of your booking form and on your confirmation invoice.

Payment can be by:

Debit Card – there are no additional charges for debit card payments (Electron cards are classed as credit cards) Credit Card (please note that credit card payments carry a 3% additional charge) If you choose to pay the holiday deposit by credit card we will securely lodge your card details and the same details will be used to pay the balance on the holiday due date. If you pay the deposit by card and then wish to pay the balance by alternative means you must inform us prior to your balance due date.

The balance is due 12 weeks before departure. If you do not you could be liable for cancellation charges of up to 100% of the final invoice because we reserve the right to treat the booking as cancelled by you at anytime up to the date of departure. Therefore it is very important for you to pay the balance 12 weeks before departure or write cancelling your holiday in accordance with paragraph 17. A 3% charge will be levied on the final balance of all bookings when a credit card is used to pay any element of the holiday package. Please note that there is no charge for Debit card or Switch card payments. Electron debit cards are charged at 3%.

16. If You Change Your Booking

If after your booking has been accepted you wish to transfer to a different holiday, change departure, or alter any detail of the booking we shall do our utmost to satisfy your requirements. Any changes to your booking or addition of other services i.e. Air Conditioning, Bed Linen, Additional Passengers after the booking has been confirmed will incur a £25 administration fee. Any change to details on the booking within 12 weeks of departure will incur a cancellation charge as set out in paragraph 17 below unless the new holiday departs on or before the original departure date in which case the normal amendment fee of £25 will be charged. Insurance premiums are not transferable. If you have authorised the automatic debiting of your credit/debit card, the appropriate amount (which we will have previously confirmed to you) will be debited accordingly.

17. If You Cancel Your Holiday

Should you or any member of you party be forced to cancel your booking once it has been accepted a valid cancellation can only be made if you give written instruction to us sent by recorded delivery. The person who signed the booking form must sign the instructions. The effective date for the cancellation will be the date we receive your written instructions in our office. For this reason telephone, fax or email cancellations cannot be accepted. If you cancel, a cancellation charge (being agreed damages to cover your estimated loss) calculated on the scale set out below becomes payable by you as signatory of the booking form. If you have authorized the automatic debiting of your credit , the appropriate amount (which we will have previously confirmed to you) will be debited accordingly. Please note you may be able to make a claim under your holiday insurance.

Cancellation Charges Selectcamp BV Expressed as a % of Total holiday price inclusive of extras...

More than 70 days £100 per week booked

57-70 Days 50%

1-56 Days 100%

Important Notice

1. Please note that there may be changes to the content of this website. e & oe Accepted.

2. All holidays advertised on our website are subject to availability & operate subject to there being a minimum number required to operate that holiday. We impose a deadline of 8 weeks prior to the date of departure for deciding if sufficient numbers have booked to travel. In the event that the premium number has not been reached, we reserve the right to cancel your holiday and refund all monies paid.

3. The same holiday is defined as departing on the same day from the same port/airport at the same time to the same campsite in the same accommodation type, for the same number of passengers including personal insurance premiums.

4. Selectcamp accept no responsibility for left luggage/items. No items can be posted or carried across Borders on your behalf by our staff.