We know how important it is for our customers to have their holiday properly organised, and therefore want to ensure the fun begins before you book. Selectcamp wants you to enjoy a relaxing and carefree holiday. We are proud to be members of the travel association ABTA, another way of showing our commitment to quality products and high levels of service which our customers deserve. Our ABTA membership number is L9627 and we agree to abide by the ABTA code of conduct. The primary aims of this code of conduct are; to ensure that the public receives the best possible service from Members and; to maintain and enhance the reputation, standing and good name of ABTA and its Members.

You can rest assured that when booking a holiday with Selectcamp you are in safe hands. We have sales offices in 8 European countries and Selectcamp is part of one of the largest Dutch tour operators, Via Select Leisure Group, which is an independent family-owned company. 2012 will be our 20th year of operation and we now have 50 top campsites to choose from and over 2000 units of accommodation. All of our bookings are ABTA bonded so there has never been a better time to book a holiday with Selectcamp.

Should you require assistance at anytime during your holiday please contact your on-site courier. Should this not be possible please contact our UK office on 00441925661728 (9am-5pm mon-fri). Out of these hours we operate a 24/7 emergency contact centre in the UK which can be contacted on 00448448549022. This number will also be included with your holiday confirmation details. Please note that contact out of office hours is only for emergencies.

We recommend for a carefree holiday, all our customers must have a personal travel insurance policy.
Our customer’s judgements are of utmost importance to us, and therefore your suggestions are highly appreciated.

Selectcamp UK

Cinnamon House, Cinnamon Park
Crab Lane
Fearnhead
Warrington WA2 0XP

Tel 0161 241 7637

We have detailed our most frequently asked questions in order to help you make your holiday choice. If you have any other questions please feel free to email them directly to us.

Arrival and Departure Instructions;

Check – in:

1. Your accommodation is available between 3pm – 8pm on your day of arrival. (Any arrival after 8pm the keys are to be collected from the main reception. Couriers will be along the following morning to meet you.)

2. On arrival please report to the campsite reception and they will inform our courier that you have arrived.

3. Deposit for the accommodation is €50 payable in cash only.

4. You will be required to pay any tourist taxes due by local government upon arrival at the campsite. This is usually €1 per persons (over 14) per day.

5. If you intend to arrive any day other than a stated arrival day then please advise our office at least 7 days before arrival so we can notify the couriers on site. Please note we do not guarantee that you will be met by the couriers on your arrival day but provision will be made for access to the accommodation.

Check out:

1. Please advise your courier 48 hours before your departure of your intended departure time.

2. Departure from accommodation is between 7am – 10am

3. We would politely ask that the accommodation be returned to us at the end of your holiday in a tidy condition. Your deposit will be returned to you at the end of the holiday.

Question: How much booking deposit do I have to pay?

We require a booking deposit of 30% of the value of the reservation. This is paid online at the time of booking.

Question: What is the deposit paid for in resort?

Answer: This is held as a bond until your departure against any small breakages in the accommodation. It will be returned on the day you leave.

Question: Do we have to pay for cleaning?

Answer: If you travel with Selectcamp the cleaning cost is included in the holiday price which is displayed during the booking process. If you travel with Campingselection the cleaning cost varies depending on the campsite. On some campsites is paid directly to the campsite, on others you may have the option to do the final clean before you leave. All of this information is clearly displayed during the booking process.

Question: Is our holiday money protected?

Answer: Yes all monies paid to us for accommodation are covered by our ABTA bond.

Question: Your prices are very competitive against the bigger Holiday Companies. How do you do it?

The Three main reasons we are competitive are:

1. We sell direct to the customer and not through a Travel agent. As we do not sell through Travel Agents we can pass on savings of between 15 - 22% commissions which are built into the larger operator’s prices. We feel that our holidays are specialist and we could not expect a travel agent to have the necessary knowledge of the campsites or accommodation to help in the booking process. It is also cheaper to book directly online as booking by the telephone will incur higher prices.

2. We are a brochure less Holiday Company. It is much cheaper for us to work and update our website regularly, than to print a brochure based on facts that are 12 months old by the time our customers see them. We also save on printing costs and postage which we feel we reflect in our prices.

3. The majority of our bookings are done over the internet. This enables us to reduce our overheads of people to answer telephones. Bookings can be made by telephone but carry a booking fee of £25.00

Question: Can I request a brochure?

Answer: We have a small preview brochure for Selectcamp which we will send to you if you email or call us with your name and address.

We do print some in resort literature which can be picked up from our receptions at any of our campsites.

Question: Does your accommodation have decking?

Answer: All our Grand Comfort mobile homes have decking (except Union Lido where they are not permitted). All other mobile homes need to be checked in the accommodation description on the campsite page. If they have decking it will say "wooden terrace". Lodgetents and Lodgesuites have a wooden decking. Chalet Tents do not have decking. Please check at the time of booking if you are not sure. We hold detailed information on each campsite and can give you an exact answer.

Question: Is your accommodation Air Conditioned?

Answer: All the Grand Comfort has air conditioning. Cottage Deluxe have Air conditioning where indicated on the campsite pages. Le Grand, Cottage Caravan and Chalet Tent do not have Air Conditioning.

Questions: Do you provide a BBQ?

Answer: Yes all our mobile homes come with BBQ either Gas or Charcoal depending on local fire restrictions.

Question: What’s included in the price?

Answer: Our accommodations are equipped for 6 persons. All cooking utensils and crockery are provided. Exterior patio furniture including parasol, sun loungers and deckchairs are provided.

Question: Can we hire Bed Linen & Towels?

Answer: This depends on which campsite you choose within our program. Bed linen and towel hire can be added at the time of booking. If you indicate in the booking process that you would like bed linen and towels then we calculate the amount by the number of people in your booking. Prices are as follows:

1 Double Bed Linen set £21.50

1 Single Bed Linen set £14.00

1 Towel set (bath towel hand towel tea towel) £10.50

1 Travel Cot £1.35 per night

1 High Chair £1.35 per night

1 Baby Bath & Changing Mat £1.80 per night

An administration charge of £25.00 is applied if ‘hire items’ are added at a later stage after initial booking.

Please note it is not possible to book or add in linen hire, towels, baby packs or any other extras within 28 days of the start of your holiday dates.

Question: Do you have Representatives on Site?

Answer: Yes we do on all our Selectcamp campsites; however on all others you will be looked after by the Campsite themselves.

Question: Do you have a children’s club?

Answer: No but most campsites have them.

1. Website Information Booking Terms & Conditions
Your booking is with Vacanceselect International AG as the operator of your holiday. All bookings for Vacanceselect International AG are handled by Vacanceselect UK Ltd acting as our sole agents in the UK and Eire. All the information on our website has been given in good faith, however, since we include so much detail and as the website is continually updated there may be occasions when advertised facilities may be altered or withdrawn for reasons outside our control during your own particular holiday. For example, planned entertainment may be charged or cancelled, or during the low season the swimming pool may be closed. Further, the operation of certain amenities & facilities may be subject to local licensing laws or religious holidays, Maintenance and local energy conservation measures may mean the campsite limits certain facilities. E.g. water supplies, weather conditions can cause electricity failures. In such circumstances as described Vacanceselect shall be under no liability for any loss or damage arising there from. The operation and supervision of the campsite, transport and other services is subject to local laws, regulations, standards and codes of practice of France, Belgium, Italy, Spain, Croatia and Holland. The legal and safety requirements of in other European countries could be lower than that of the UK or Eire. You should note that the standards imposed are that of country where your holiday takes place and not UK or Eire. We must draw your attention to the fact that some parts of the campsites or resort may be in the process of development and building work but Vacanceselect cannot accept any liability for any inconvenience, discomfort or annoyance which you may suffer from and building work being carried out, such work being beyond our control. We would also draw your attention to the fact that that certain facilities you may find that the management of the property utilised make a charge, for example, for the use of tennis courts, mini golf, equipment hire, sun beds, etc. A charge is normally levied for babysitting, children’s clubs etc. where applicable.

2. Special Requests
Whilst we make every effort to adhere to any special requests no guarantee can be given. We may not be able to notify you before departure if we are unable to meet any special requests NB. Locations on Site and Pitches are considered Special Request.

3. Campsite Rules
All customers will be expected to strictly adhere to campsite rules and regulations as laid down by the site management. A list of rules and regulations are available on site for customers. We do not set out these rules but we do contract emplacements on the basis that our customers will adhere to them. We cannot be held responsible in any way should customers expelled from the campsite for failing to adhere to these rules. If the campsite management fails to enforce their campsite regulations we cannot be held responsible for their failure to do so. Please note that the campsite will enforce that proper swimming attire are worn in their pools and not shorts/Bermudas or T-shirts. Use of Pools outside of opening times is strictly prohibited and customers should expect to expelled from the campsite in such circumstances.

Disregarding the Quiet rules in an evening are deemed offensive to other holiday makers and will result in expulsion from the campsite. The campsite reserves the right to charge for any second vehicles or trailers which may have to be parked in the campsite car park. Motor homes are not permitted to be parked outside accommodation but parked in the campsite car park. Please note that our arrival and departure days are Tuesday, Thursday and Saturday only apart from Duinrell which is Monday and Friday only. There is a limited courier presence on any other days of the week.

4. Ferries and Flights
Vacanceselect does not provide any form of travel to any campsite and this is the responsibility of the customer to make their own travel arrangements. You will be bound by the terms and conditions of the relevant operator you book with. These conditions can also be found on the relevant operator’s website.
We cannot accept any responsibility for delay in ferry or flight travel times to or from the UK, whether the delay or cancellation is caused by adverse weather conditions, re-scheduling of times by the transport operator/authorities and /or mechanical breakdown, strike or industrial action or otherwise. In the event of delay you must make your own arrangements for meals and accommodation if required. Vacanceselect does not provide these for you.

5. Your Journey
It is your responsibility to allow sufficient time for journeys to the campsite, ferry ports and airports. Vacanceselect will not make any refunds for unused accommodation or pre-booked travel in any circumstances. In circumstances of illness, breakdown, etc. your holiday insurance policy may provide cover if you fail to arrive at the campsite, ferry ports, airports on time and in the case of pre-booked travel it may sometimes be possible to obtain a refund of alternative transport from the operator though this is dependent on their terms and conditions.

6. Travel Documents & Travel Insurance
For British & Eire citizens a visa is not required to visit EU countries. All British & Eire citizens must possess a valid ten year passport including all children. Standard application time for a ten-year passport is one month however in the summer months the passport office experience heavy demand and delays may be possible. Please be certain to apply in time. Any passenger who is not a British citizen must check with the embassy of the country to be visited regarding possible Visa requirements. We advise where possible that customers use the safety deposit boxes on the campsite for items such as passports. We do not advise that items of high value be taken on a camping holiday; however, if valuables are taken please ensure they are correctly insured. You should also ensure that you are aware of any specific requirement relating to health and the country you are visiting. In the UK you should consult the Department of Health leaflet T1 (The traveller’s guide to health) available from Travel Agents or the department of Health. You should also check with your own Doctor before your departure as to whether any inoculations are considered available and necessary for your holiday. You should also contact the department of Health for Form E111 also available at Post Offices, which is an agreement within the European Union enabling you to claim back a percentage of medical fees. It is an express condition of accepting your booking that you ensure that you have adequate Travel Insurance in place for your holiday.
Vacanceselect accept no responsibility if you choose to travel without insurance and you are faced with local charges accordingly.

7. If You Have a Problem
In the unlikely event of their being something not to your liking whilst you are on holiday that is in our direct control you must report it immediately. This will give our Vacanceselect representative or campsite staff an opportunity to correct the matter so that it does not spoil your holiday. Your holiday enjoyment is our prime consideration. If the matter cannot be put right on the spot, details of your complaint should be recorded on a Comment form available on request at the campsite. This should be signed by our representative once completed; you should keep a copy of the form, which together with an accompanying letter must be forwarded to our UK office address within 28 days of the completion of the holiday by recorded delivery. Emails are not acceptable. We will not accept liability in respect of claims outside this period. We will not consider ourselves to be liable on complaints not registered in resort and acknowledged in our procedures set out above. Please note that in any event any compensation payable for claims against Vacanceselect other than compensation for personal injuries will not exceed two times the cost of the holiday. Disputes arising out of or in connection with this contract, which cannot be amicably settled, may if you so wish be referred to arbitration under a special scheme, which though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The scheme does not apply for claims over £1500 per person or £7500 per booking form or those, which are solely, or mainly in respect of physical injury or illness or the consequences of such injury or illness. The rules of the scheme provide that the applicant of arbitration must be made within nine months of the date of return of the holiday but in special circumstances it may still be offered outside this time period. If your holiday is arranged through an agent and not directly with us then all monies paid to the agent in anticipation of a contract with Vacanceselect are held by him as your agent until the booking is accepted and thereafter as our agent. Under no circumstances will any agent of ours have authority expressly or implied alter the terms of the contract unless that agent has written authority to do so.

8. Personal Insurance
We believe personal insurance is essential for a worry free holiday, so we insist all our customers are insured. We will request that you submit documentary evidence so that we have a record of your insurer with your booking details. It is your responsibility if taking alternative holiday insurance to ensure that the cover supplied is adequate.

9. Accommodation Deposits and Tourist Taxes
A deposit of 50€ - 150€ is payable on arrival at the campsite. This is held as a bond until your departure against any small breakages in the accommodation. It will be returned on the day you leave.
If you travel with Selectcamp the cleaning cost is included in the holiday price which is displayed during the booking process. If you travel with Campingselection the cleaning cost varies depending on the campsite. On some campsites is paid directly to the campsite, on others you may have the option to do the final clean before you leave. All of this information is clearly displayed during the booking process.
Your deposit will be returned to you at the end of the holiday upon inspection of the accommodation. You will be required to pay any tourist taxes due by French local government upon arrival at the campsite. This is usually €0.50 per persons (over 14) per day (mainly applicable in France).

10. Our Responsibility
You will appreciate that there are many people and companies over whom Vacanceselect have no control who are involved in the planning and provision of your holiday. Vacanceselect has taken all reasonable steps to ensure that the suppliers of services provided are of an acceptable standard. As part of our policy of customer care Vacanceselect will accept responsibility for the standard of service provided to you.
We will accept responsibility for the proven negligent acts and/or omission of our employees and agents and our suppliers and sub-contractors, servants and/or agents whilst acting in the scope of the course of their employment in respect of claims arising as a result of death, bodily injury or illness to you or any member of your party. You should note: liability will only be accepted if you can prove that death, injury or illness was caused by negligence of Vacanceselect its servants, agents, suppliers, or contractors. No liability can be accepted for the negligent acts of sea carriers or airlines nor for any other aspect of the holiday where liability is governed by international convention and where liability may not be limited or excluded. Vacanceselect relies on the terms and limitations contained in the Athens Convention or such other international conventions as may be appropriate. We cannot accept responsibly or liability or loss, damage, or expense resulting from war or terrorist activates threatened or actual, civil unrest, closure of ferry terminals, closure of airports, industrial action, threatened action, threatened or actual or any event outside our control where such events delay, extend or compel a change in holiday arrangement. We will not be liable for any damages for either death, injury or illness or for any breach of contract if the same is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care has been exercised or due to an event which even with all due care would not be foreseen or forestall.

11. If We Change Your Booking
As you will appreciate holiday arrangements are planned many months in advance and on rare occasions it may be necessary to make a modification to them and we reserve the right to make such changes at any time. In the majority of cases such changes will be minor but if they are of a more substantial nature we will do our best to advise you prior to your departure. If we are forced to make major changes notified before departure to your holiday we will pay you compensation in accordance with the table below. Such major changes being:
Change of Accommodation
If you choose to accept the changed arrangement or purchase another holiday from us we will pay you compensation on the scales shown below. If you choose not to accept the change to arrangements we will refund you all the monies paid to us. However, in no case will we pay compensation if the change is due to an event listed in paragraph 11.
Period of notification Given to you Compensation per booking as % of basic holiday cost
(Excludes supplements and insurance premiums)
More than 56 days Nil
43-56 Days 10%
29-42 Days 15%
15-28 Days 20%
0-14 Days 25%

12. Force Majeure
Important-Compensation arrangements do not apply to, and we reserve the right to cancel your holiday in the event of changes caused by reasons of war, riots, civil strife, terrorist activities, industrial disputes, natural/nuclear disasters, fire, technical problems to transport, port closures, a adverse weather conditions and similar events beyond our control.

13. Holiday Prices
Our holiday prices are current on our website. Printed prices are for guidance only. Our prices are current at the time of booking only. Prices may be increased or reduced without notification.

14. Payment of Deposit
We require a deposit of 30% of the booking value. This is paid online at the time of booking by debit or credit card. You will receive your invoice after payment of a deposit. Your contract is with Vacanceselect International AG and operated by Vacanceselect UK Ltd acting as agents for Vacanceselect International AG.
There is not a contract between us until payment of deposit is received and it acts as our acceptance of the booking in accordance with the contract outlined in these booking conditions, which is subject to English Law, and the exclusive jurisdiction of the English courts.

15. Payment of the Balance
Your balance due date is indicated at the top of your booking confirmation invoice.
The balance is due 12 weeks before departure. If you do not pay within this time frame you could be liable for cancellation charges of up to 100% of the final invoice because we reserve the right to treat the booking as cancelled by you at anytime up to the date of departure. Therefore it is very important for you to pay the balance 12 weeks before departure or write cancelling your holiday in accordance with paragraph 17. A 2% charge will be levied on the final balance of all bookings when a credit card is used to pay any element of the holiday package. Please note that there is no charge for Debit card or Maestro card payments.

16. If You Change Your Booking
If after your booking has been accepted you wish to transfer to a different holiday, change departure, or alter any detail of the booking we shall do our utmost to satisfy your requirements. Any changes to your booking or addition of other services i.e. Air Conditioning, Bed Linen after the final balance has been received will incur a £25 administration fee. Any change to details on the booking within 12 weeks of departure will incur a cancellation charge as set out in paragraph 17 below unless the new holiday departs on or before the original departure date in which case the normal amendment fee of £25 will be charged. Insurance premiums are not transferable. If you have authorised the automatic debiting of your credit/debit card, the appropriate amount (which we will have previously confirmed to you) will be debited accordingly.

17. If You Cancel Your Holiday
Should you or any member of you party be forced to cancel your booking once it has been accepted a valid cancellation can only be made if you give written instruction to us sent by recorded delivery. The person who signed the booking form must sign the instructions. The effective date for the cancellation will be the date we receive your written instructions in our office. For this reason telephone, fax or email cancellations cannot be accepted. If you cancel, a cancellation charge (being agreed damages to cover your estimated loss) calculated on the scale set out below becomes payable by you as signatory of the booking form. If you have authorized the automatic debiting of your credit /debit card, the appropriate amount (which we will have previously confirmed to you) will be debited accordingly. Please note you may be able to make a claim under your holiday insurance.

Cancellation Charges Vacanceselect International AG Expressed as a % of Total holiday price inclusive of extras.
More than 70 days 30%
57-70 Days 50%
1-56 Days 100%

Important Notice
1. Please note that there may be changes to the content of this website. E & OE Accepted.
2. The same holiday is defined as departing on the same day from the same port/airport at the same time to the same campsite in the same accommodation type, for the same number of passengers including personal insurance premiums.
3. Vacanceselect accepts no responsibility for left luggage/items. No items can be posted or carried across Borders on your behalf by our staff.